Shipping and return policies for Cocoon Recordings

Shipping Info
The prices do not include shipping costs and will be added at the end.
The amount of the shipping costs depends on the weight and the dimensions of the goods as well as the requested destination.

When shipping to third countries customs fees may incur.
To calculate the amount of duty for deliveries to Switzerland, we refer to the fee calculator XTARES of the Federal Customs Administration.

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Return Policy
The European Commission provides for an Online Dispute Resolution Platform, which you can access here:

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Right to cancel

You can revoke your declaration of agreement within 14 days without providing reasons in text form (e.g. letter, fax, e-mail) or – if the thing is delivered to you before the deadline – also by returning the thing.
The period begins after receipt of these instructions in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before the receipt of the first part delivery) (X) and also not before our duties to inform according to Article 246 § 2 in connection with § 1 paragraphs 1 and 2 EGBGB [Introductory Law to the German Civil Code] as well as our obligations under § 312g paragraph 1 sentence 1 BGB [German Civil Code] in connection with Article 246 § 3 EGBGB.
In order to adhere to the cancellation period, it is sufficient to send the cancellation or the thing on time.

Cancellation by means of returning the goods is to be sent to:
Cocoon Music Event GmbH
Carl-Benz-Straße 21
60386 Frankfurt


Consequences of cancellation:
In the case of an effective cancellation, the benefits received by both sides are to be returned and, if necessary, advantages gained (e.g. interest) are also to be returned. If you cannot return or release the benefit as well as uses (e.g. use and enjoyment) received, or can only return these in part, or only in an impaired condition, you must in this respect provide (X) compensation for lost value.

This can lead to the situation where you must nevertheless fulfil the contractual payment conditions for the period up to the cancellation. For the deterioration in value of the thing and for uses drawn, you must only compensate value insofar as the uses or the deterioration in value are attributed to contact with the thing which goes beyond testing the qualities and functionality. “Testing the qualities and functionality” means testing and sampling the particular goods as is possible and common in the retail shop.

Things eligible for shipping are to be returned at our risk. You are to carry the routine costs of return if the delivered goods are what was ordered and if the price of the thing to be returned does not exceed 40 Euro, or if, in the case of the price of the thing being higher at the time of the cancellation, you have not yet provided the consideration or made a contractually agreed part payment. Otherwise the return does not cost you anything. Things that are not eligible for shipping shall be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your statement cancelling the contract or the thing and begins for us with its receipt.

Special note:

In the case of performance of a service, your right of cancellation lapses ahead of time if the contract between you and Cocoon is completely fulfilled at your express request before you have exercised your right of cancellation. There is no right of cancellation if you download a music recording which you purchased from the Cocoon MP3 store.

End of instructions on cancellation

Exclusion of cancellation
The right to cancel does not apply to distance selling contracts.
• for the delivery of goods which shall be produced according to customer specifications or are clearly tailored to personal requirements or are not suitable to return because of their composition or can deteriorate quickly or their expiry date would be exceeded,
• for the delivery of audio or video recordings or of software, provided that the data carriers delivered have been unsealed by the consumer.

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